Stakeholders
Stakeholders
| 主要利害關係人 | 對輝創電子的意義 | 溝通管道/頻率 | 關注議題 | 聯絡窗口 |
|---|---|---|---|---|
| 股東/投資人 | 股東為本公司的出資者，對於應揭露之資訊，均以公平處理為原則。 | "股東大會/每年1次 公司年報/每年1次 公司官網、新聞發佈公開觀測站發布訊息/不定期 電話及電子郵件收集訊息及回覆/不定期" | "1.經營績效 2.公司治理 3.ESG績效 4.道德誠信/反貪腐" | 李發言人 電子郵件： IR@whetron.com |
| 員工 | 員工為公司最重要的資產，唯有照顧好員工，才能讓員工與公司一起成長。 | "內部網站及電子郵件/不定期 公司佈告欄/不定期 勞資會議/每年4次 各申訴信箱或專線/不定期 績效考核面談/每年1次 各組織會議/不定期" | "1.薪資 2.福利 3.工作環境(包括職業安全衛生、健康職場)" | 莊小姐 電子郵件： HR@whetron.com |
| 客戶 | 公司主要營收來源 | "業務會議/不定期 客戶滿意度調查/每年1次 客戶稽核/不定期 電話或電子信箱申訴或抱怨/不定期" | "1.價格/品質/交期 2.ESG績效" | 林小姐 電子郵件： salesmarketing@whetron.com |
| 供應商 | 公司視供應商為夥伴，以共同利益為前提進行合作 | "業務會議/不定期 現場稽核/每年不定期 電話及電子郵件收集訊息及回覆/不定期" | "1.價格/品質/交期 2.供應商管理程序" | 許小姐 電子郵件： nqc@whetron.com |
| 政府機構 | 需維持通暢良好之溝通，以表達公司遵循法規要求之決心。 | "公文往返、會議/不定期 透過公會或協會會議溝通/不定期 臨廠稽核/不定期" | "1.法令遵循 2.誠信經營 3.公司治理 4.職業安全與健康" | 李發言人 電子郵件： IR@whetron.com |
| 社區 | 結合產學合作，贊助各類活動，對環境與社會產生正向影響力。 | "產學交流/不定期 活動贊助/不定期" | "1.產學合作 2.社會共融" | 謝先生 電子郵件： contactme@whetron.com |
| Main Stakeholder | Significance to Whetron | Communication Channel/Frequency | Topics of Concern | Contact Window |
| Shareholders/Investors | Shareholders are the funders of the company; for information disclosure responding to shareholders, we handle it with principles of fairness and openness. | Shareholders’Meeting/Once a year Annual Report / Once a year Company Website, Press Releases, Market Observation Post System / IrregularPhone and Email for collecting info and responding / Irregular | 1.Operational Performance 2.Corporate Governance 3.ESG Performance 4.Ethical Integrity/Anti-corruption | Spokesperson Li Email: IR@whetron.com |
| Employees | Employees are the company’s most vital asset. We believe that by nurturing our people, we foster mutual growth between the workforce and the organization. | Intranet and Email / Ad hoc Corporate Bulletin Boards / Ad hoc Labor-Management Meetings / 4 times per year Grievance Hotlines and Mailboxes / Ad hoc Performance Appraisals / Once per year Organizational Meetings / Ad hoc | 1.Compensation and Salary 2.Employee Benefits 3.Work Environment (including Occupational Health and Safety, and Workplace Wellness) | Ms. Chuang Email: HR@whetron.com |
| he company’s main source of revenue. | Business Meetings/Irregular Customer Satisfaction Survey/Once a year Customer Audits/Irregular Phone or Email Appeals or Complaints/Irregular | 1.Price/Quality/Delivery 2.ESG Performance | Ms. Lin Email: salesmarketing@whetron.com | |
| Suppliers | The company views suppliers as partners, promoting cooperation based on mutual benefit. | Business Meetings/rregular On-site Audits/Once a year (regular) Phone and Email for collecting info and feedback/Irregular | 1.Price/Quality/Delivery 2.Supplier Management Procedures | Ms. Xu Email: nqc@whetron.com |
| Government Agencies | Maintaining good communication to express the company’s determination to follow laws and regulations. | Official Correspondence, Meetings/Irregular Communication through Hearings or Associations/Irregular Factory Inspections/Irregular | 1.Regulatory Compliance 2.Ethical Management 3.Corporate Governance 4.Occupational Safety and Health | Spokesperson Li Email: IR@whetron.com |
| Community | Combining industry-academia cooperation, sponsoring various activities, generating positive influence on the environment and society. | Industry-Academia Exchange/Irregular Activity Sponsorship/Irregular | 1.Industry-Academia Cooperation 2.Social Inclusion | Mr. Xie Email: contactme@whetron.com |
The company values the privacy rights of stakeholders and adheres to the “Personal Data Protection Act” by formulating the “Personal Data Protection Management Measures.” The scope of application covers all branches, operational bases, subsidiaries, customers, and suppliers. Regarding the collection, processing, use, and protection of personal privacy involved in operational processes, we follow relevant government laws and regulations to use them within the scope prescribed by law. We will not provide, rent, or disclose personal data to third parties in other disguised ways. The company’s personal data protection management measures are as follows:
With the goal of becoming a major supplier of automotive electronics for global automakers, customer relationship management is one of the key links for Whetron. The company has established a “Customer Complaint Management Procedure” to ensure that when customers complain about product quality issues, we can target the root cause of the problem occurrence, take effective countermeasures, and prevent recurrence. The sales department also communicates with customers regularly to confirm customer satisfaction and bring back customer opinions, subsequently deliberating on customer opinions through management meetings and business meetings to closely meet customer needs. The company also sets up a stakeholder section on the website, providing channels for business contact, customer inquiries, appeals, or suggestions. The feedback above will be handled properly with integrity. Regarding product quality and product delivery timing, the company has established regulations based on compliance with relevant laws and international standards to protect the rights and interests of customers and consumers.
Business Contact: salesmarketing@whetron.com
Customer Feedback: contactme@whetron.com
Whetron values regulatory compliance and stakeholder rights. Based on the company’s Ethical Management Principles, Operating Procedures and Guidelines for Ethical Management, and Code of Ethical Conduct, any stakeholder who discovers unethical conduct may report it via phone or email. To fully handle unethical conduct, Whetron may request the whistleblower’s name and contact information when handling reported cases to facilitate follow-up contact. Within the limits permitted by law, the company guarantees the confidentiality of the reported content and maintains the privacy of the whistleblower. If the reported case is investigated and found to involve major violations or situations where the company suffers major damage, a report will be created to notify the Independent Directors or Audit Committee members.
TEL:886-2-82267999#3002 (Mr. Xie)
Email:contactme@whetron.com